Headquartered in Findlay, Ohio, Corporate Research International is the world leader in customer loyalty research. Through applications such as mystery shopping, IVR/IWR customer surveys and employee surveys, CRI can link data and results to help improve your business from the employee to the customers.
Since 1989, Corporate Research International has been developing customized programs for clients of all sizes. These programs are designed to provide insightful customer feedback with accurate, customer focused reports and summarizations that analyze cost trends and identify opportunities for improvement. From a mystery shopping standpoint, Corporate Research International has developed its own worldwide network of Auditors who perform projects for both small business and large corporations.
There are five basic factors which set Corporate Research International apart from all other companies:
- Trained and Professional Auditors
- Complete In-House Process
- Internal IT Department
- Real-time Graphing and Charting of Data
- Unmatched Customer Service and Support