Kevin Stirtz is the Amazing Service Guy, a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: "More Loyal Customers" has won 5 star reviews at Amazon.com. Kevin lives in the Twin Cities (Minneapolis & St. Paul).
Customer Service Tools
Customer Loyalty Value Calculator
2010 State of Customer Service Survey
Customer Service Articles
How to Handle Customer Complaints
Five Ways to Improve Customer Service Starting Today
3 Ways to improve your Online Customer Feedback
6 Steps to More Loyal Customers