Expert customer service advice from Kevin Stirtz, The Amazing Service Guy.

Unearned revenue is money you've received in advance of providing a service to a customer. It's also called prepaid income. Unearned revenue is actually a liability because the business still owes the service to the customer. An example would be an advance payment for consulting services to be performed in the future.

Make the most of the valuable feedback you receive form your customers - here's what to do with those customer complaints that come in.

The attached file contains a simple, easy-to-use form designed to aid in the quick resolution of customer service problems. It will help prevent customer problems from falling through the cracks, provide for an orderly hand-off to someone who can address the matter, and help you establish fool-proof procedures that ensure prompt action is taken when a customer is unhappy with the products or services received. You can quickly customize the form to reflect the work flow of your company.

Make the most of the valuable feedback you receive form your customers - here's what to do with those customer complaints that come in.

When was the last time you sat down with any of your customers and presented your company mission or values? Do you have a written list of services that customers can expect of your company? Quill Corporation has a one-page "Customer Bill of Rights" that was created in the early days of the company by the founders. Every company employee must read and commit to providing these "customer rights." Quill is as well-known for its customer service as its extensive office products, competitive prices, and frequent promotions.

Great tips on improving your customer service from Kevin Stirtz, The Amazing Service Guy

You can maintain and deliver the quality of your products and services only if all personnel and all companies involved in your chain of suppliers are quality-oriented and customer-oriented. By definition, superior quality and customer satisfaction compared to your competition depend upon the exceptional. You and your suppliers will have to go above and beyond normal procedures, delivery dates, lead times, and other standards to maintain quality and provide superior customer satisfaction.

There are no hard and fast rules about when or what types of occasions merit special recognition. Some of the more common reasons for recognition and reward are:

Your customer's decision to purchase your product or service is the start of the cash conversion period. Allowing your customers to make their purchase decisions, and communicate their decisions to you as quickly as possible, is an important step for shortening the cash conversion period event. Here are two basic tips: